ac665 Privacy Policy

1. Introduction

ac665 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to all individuals who use the ac665 website and related services.

The purpose of this Policy is to clearly inform you about what types of personal information we collect, how that information is used, how long it is retained, and what steps we take to protect your data. By continuing to use ac665's services, you are considered to have read and accepted this Privacy Policy.

If any changes are made to this Policy, we will update them on the website, and for significant changes you will be notified by email.

2. Information We Collect

ac665 may collect personal information in the following categories in order to provide its services:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type, operating system, and language settings
• Platform login times, session duration, and page visit logs
• Gaming history, bet amounts, and preferred game categories

2.4 Cookie and Tracking Information

We use cookies and similar technologies that help improve your browsing experience and ensure the functionality of the platform. You can manage cookies from your browser settings, however disabling certain cookies may limit some features of the platform.

3. Purposes for Using Information

ac665 uses collected information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing transactions — completing deposits and withdrawals
• Providing bonuses and promotional offers
• Storing gaming history and balance records

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting money laundering and suspicious activity
• Age verification (ensuring the 21+ policy is met)
• Detecting and preventing multiple accounts

3.3 Customer Support and Communication

• Providing 24/7 live chat support
• Sending account-related notifications
• Informing you of relevant promotions and offers (with your consent)

3.4 Responsible Gaming

Monitoring users' gaming behavior to identify potential signs of addiction and providing support where needed is part of our ethical responsibility.

4. Data Sharing and Third Parties

ac665 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Only the information necessary to deliver services is shared with payment processors (bKash, Nagad, Rocket, banks), game software providers, and technology infrastructure partners. These partners are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

If we are required to disclose information under a court order, regulatory authority directive, or applicable law, we will do so and will make every effort to notify you where possible.

4.3 Business Changes

In the event of a change of ownership or merger of ac665, your information may be transferred to the new entity. You will be notified in advance by email in such circumstances.

5. Data Protection Measures

ac665 takes industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All communication between you and the platform is secured via SSL/TLS technology, which prevents third-party interception.
• Data Encryption: Passwords and sensitive financial information are stored in encrypted form in the database.
• Access Controls: Only authorized personnel can access your personal information, and their activities are recorded in logs.
• Regular Security Assessments: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication (2FA): An option is provided to add an extra layer of security to account login.

However, no method on the internet is 100% secure. In the event of a security breach, we will notify you as quickly as possible in accordance with the law.

6. Data Retention Period

ac665 retains your information only for as long as necessary:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial transaction records and KYC information are retained for a minimum of 5 years (in accordance with legal and regulatory requirements).
• Marketing Communications: If you withdraw your consent, marketing data is deleted immediately.
• Log Files: System logs are generally deleted after 12 months.

7. Your Rights

As a user of ac665, you have the following rights:

7.1 Right to Access

You have the right to know what information we hold about you. By contacting our support team, we will provide you with a data report.

7.2 Right to Rectification

If any information you have provided is incorrect, you can request a correction through account settings or by contacting our support team.

7.3 Right to Erasure

Beyond legal and regulatory obligations, you may request that your personal information be deleted. All information except that which must be legally retained after account closure will be deleted.

7.4 Right to Object to Processing

You have the right to opt out of marketing communications or to object to the processing of your data for specific purposes.

7.5 Right to Data Portability

You have the right to receive your data in a structured, commonly used format.

To exercise any of the above rights, please contact our support team: [email protected]

8. Protection of Children and Minors

ac665's services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors. An age verification process is carried out at registration and KYC documents may be requested where necessary.

If any information from a minor has been collected, please bring it to our attention and the relevant account will be closed and the information deleted immediately.

9. Third-Party Links and Services

Our platform operates software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These third-party services have their own privacy policies and their data collection practices are governed by their own policies. ac665 is not responsible for the data processing of these third parties.

Payment providers such as bKash, Nagad, Rocket operate under their own privacy policies. When completing a transaction, you are providing information under their policies.

10. Cookie Policy

ac665 uses the following types of cookies:

• Essential Cookies: Essential for login sessions, security tokens, and core functionality. These cannot be disabled.
• Functionality Cookies: For language preferences, remembering login, and personalized experience.
• Analytics Cookies: Collect platform usage statistics to help improve services.
• Marketing Cookies: For displaying relevant promotional content based on your preferences (subject to your consent).

You can change your cookie preferences at any time from your browser settings.

11. International Data Transfers

ac665's servers and service providers may be located in various countries. If your information is transferred outside of Bangladesh, we ensure that adequate protection measures are in place in those countries.

For all international data transfers, we ensure industry-standard contractual protections, such as data processing agreements.

12. Policy Changes and Contact

We may update this Privacy Policy from time to time. For significant changes, we will:

• Update the publication date on the website
• Send a notification to your registered email
• Inform you at the time of login on the platform

If you have any questions or concerns about this Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We are always ready to respond to your inquiries and are committed to protecting your privacy.